Refund policy

At Medtiyyah, your satisfaction and well-being are our top priority. We take pride in the quality of our health and wellness products and are committed to providing a smooth and transparent return process.

✅ Return Eligibility

To be eligible for a return, your item must:

  • Be unused, sealed, and in the original packaging
  • Be returned within 7 days of delivery

  • Include a valid proof of purchase (order ID or invoice)

Due to hygiene and safety concerns, we do not accept returns of any opened, used, or damaged health supplements or protein powders.

🚫 Non-returnable Items

We cannot accept returns for:

  • Opened or tampered products
  • Products without original packaging
  • Items marked as final sale

Orders exceeding the 7-day return window

💸 Refunds

Once your return is received and inspected:

  • You will be notified via email
  • If approved, a refund will be issued to your original payment method within 7–10 business days
  • Refunds are issued only for eligible returned items. Shipping charges (if any) are non-refundable.

🔄 Exchanges

We only replace items if:

  • They are defective, damaged, or incorrect
  • You notify us within 48 hours of delivery

To request an exchange, please contact us at [Insert support email] with photos of the issue.

📦 How to Return

  • Email us at support@medtiyyah.com with your order number and reason for return
  • Wait for our confirmation and return instructions
  • Ship the product to the address provided (shipping to be covered by the customer unless defective)

📩 Contact Us

If you have any questions or need assistance, feel free to reach out:
📧 Email: support@medtiyyah.com
📍 Medtiyyah Customer Support Team